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Rug Repair Questions?

Call us anytime for more info.

24 hours a day, 7 days a week: 212-359-1627

rug service FAQS

Service Questions

  • When can I schedule an appointment?


    We're open 7 days a week and gladly offer our services anytime, including late in the evenings or weekend appointments. Weekend and evening appointments cost absolutely no additional charge, so feel free to schedule an appointment at your convenience.

  • Do you offer carpet cleaning services?


    Yes we do. We offer truck mounted carpet cleaning services using 100% organic cleansers. While our specialization is rug cleaning and repair, our carpet cleaning services are top-notch and very competitively priced.

  • Do you offer commercial carpet cleaning services?


    Yes, with our commercial carpet cleaning service, for a flat yearly fee, we will schedule monthly or weekly carpet cleaning appointments around your busy schedule. With a commercial account, you will get a discounted price that you can pay monthly or annually.

  • Do you offer rug dyeing services?


    Yes, we do offer rug dyeing services. For example, if you want a new rug to look aged, we have special dyes and color extraction techniques to make your rug look like an antique heirloom. In contrast, we also offer color saturation services to restore severely faded rugs. No matter what type of dyeing request you might have, we can work with you to create a one of a kind original for a very affordable price.

  • Do you offer a service guarantee?


    Yes, we promise that you will be satisfied with our service or your cleaning will be free of charge.

Rug Cleaning Questions

  • How will my rug be cleaned? Is it picked up or done on-site?


    Depending on your rug, we can bring our equipment to your residence and clean it on the spot, or pick it up and clean it at our rug cleaning facility- our preferred method.

    Because our state-of-the-art rug cleaning facility houses some of the finest rug cleaning equipment available, we highly recommend that all customers have their rugs picked up by a technician, especially for authentic handmade rugs. However, we know this is not always possible, and area rugs do not require the attention demanded by that of an antique rug. If needed, our in-house cleaning service is a great alternative to our facility cleaning service.

    Using our pickup service is free and easy and we will simply deliver it looking like new at your convenience.

  • How long does it take for my rug to be cleaned?


    If using our pickup service, we can have your rug cleaned in as little as two days. But depending on your cleaning requirements, this process can take up to 5 days. If you are in a rush, please just let us know so we can ensure fast turnaround.

    If we clean your rug on-site the process can take a couple of hours depending on the level of damage and soiling. Once finished, you will be able to use your rug regularly within several hours.

  • What chemicals will you use to clean my rug?


    Our process is 100% organic, and all cleansers are safe and naturally derived. It is shocking but true that so many common rug and carpet cleaning chemicals are toxic, even popular brands such as teflon and Scotch Guard But we can assure you that our cleaning solutions are the safest possible organic cleansers available.

  • Will your rug cleaning process protect against allergens, insects, etc?


    Absolutely! Our rug cleaning process includes the use of steam, water submersion, high intensity air extraction, agitation, grooming, and hand inspection to make sure your rug is rid of any dust or allergen infestation. In fact, our process is so effective of freeing soil from your rug pile, that the rugs we clean are noticeably lighter on their return.

Rug Repair Questions

  • How long will it take for my rug to be repaired?


    We apologize, but there are just too many factors that can greatly alter the amount of time it will take us to repair a damaged rug. But please feel free to give us a call so we can help make a more accurate assessment of your particular rug.

  • What type of rug repairs can you make?


    We can make any repair you might require, short of weaving a new rug. Basically, given even a portion of a damaged rug, we can match it exactly.

    However, there is no repair too small, and a majority of our rug repair work is made up of fixing damaged fringe, restoring water damage, and repairing discolored areas. With very competitive prices, many people are surprised how inexpensive it can be to restore a rug back to brand new condition.

  • What type of rugs do you repair?


    From Oriental rug repair to small area rug restoration, we service all kinds of rugs. Our rug repair professionals have the resources available to handle any handmade rug; but we gladly service common area rugs for a very affordable price. While we love working on antique works of art, our service is also intended for everyday industrial made rugs too; so don't hesitate to call for an estimate.

Give us a call for a rug repair price estimate, to schedule an appointment, or to get an obligation free in-home consultation! 212-359-1627. If you have any more NYC carpet and rug FAQ questions call us.

Give us a call today for a Free Estimate or Consultation

Organic Rug Cleaning

All of our cleaning methods are 100% certified organic!

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If you're interested in having your rug repaired or cleaned, now's a great time. Our 15% Off Coupon is a great deal and includes even our best Organic Rug Cleaning Services. click to print

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What We Do

Servicing New York City, New Jersey, and Connecticut, B&Y Rug Cleaning specializes in all facets of Rug Restoration, Rug Cleaning Services, and Area Rug Cleaning using 100% Organic Cleansers.

If you're looking to restore a heirloom rug, or if you're simply looking to have your area rugs cleaned, give us a call today for a competitively priced quote.

Free Estimate

Call us today for a Free Rug Cleaning Estimate. Or, if you would like to learn more about our rug cleaning and repair methods, we will gladly provide an obligation free in-home consultation.

If you would like to schedule an appointment, simply give us a call, or use our contact form.

Service Info

phone: 212-359-1627
address: B&Y Rug Cleaning
352 7th Ave.
New York, NY 10001
B&Y Rug Cleaning Located at 352 7th Ave., Manhattan, NY. Phone: 212-359-1627. .